At aly.co.in, we are committed to delivering your jewellery orders safely and promptly. This policy outlines the terms related to shipping and delivery to ensure a seamless experience.

Shipping Coverage

• Domestic Shipping: We offer delivery across India.
• International Orders: Please contact our support team before placing an international order.

Shipping Charges

• Free Shipping: Enjoy free standard shipping across India on all orders above Rs. 999.
• Exclusions: Free shipping does not apply to international orders or returns.

Shipping Timeline

• Order Processing: Orders are processed within 1–2 business days after confirmation.
• Standard Delivery: Delivery takes up to 7 business days from the date of dispatch.
• Note: Delivery times may vary depending on your location and courier partner.

Order Tracking

• Tracking Details: Once dispatched, you will receive an email/SMS with your tracking ID and courier partner details.
• How to Track: Use the provided tracking link or visit the courier’s website to monitor your shipment.

Delivery Attempts

• Attempts: Our delivery partners will attempt delivery twice.
• Failed Delivery: If both attempts fail and the item is returned, re-shipping charges may apply.

Damaged or Missing Items

• Visibly Damaged Items: If your order arrives visibly damaged, please refuse the delivery and contact us immediately.
• Missing Items or Issues: For any missing items or issues, contact us within 24 hours of delivery with clear photos of the package.
• Proper Video of Opening Product: To assist with claims for damaged or missing items, please provide a clear, continuous video of opening the product package, showing the condition of the items and packaging.

Delays & Exceptions

• Possible Delays: While we strive for timely delivery, delays may occur due to:
• Unforeseen weather conditions
• Courier or logistics disruptions
• Public holidays or regional lockdowns
• Our Commitment: We appreciate your patience and understanding during such situations.